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Talk to PortWarden about monitoring, onboarding, support, and advanced testing scope
Questions before you start? We can help you choose the right path.
You can sign up and begin monitoring immediately, but many teams want a quick qualification conversation first. That is especially true for MSP environments, organizations with compliance obligations, teams planning phased onboarding, or buyers deciding between recurring monitoring and one-off advanced testing.
Use this page to reach the right team with useful context on the first message. The more specific your request, the faster we can respond with the right recommendation, pricing guidance, and onboarding plan.
Fastest way to get a useful answer
A short, specific message usually beats a long story. If you can, include:
- The asset type (domain, IP, or web application) and whether it is customer-facing
- What changed recently (deployment, DNS, firewall rules, vendor work, or a migration)
- What outcome you want (monitoring setup, pricing guidance, compliance help, or a scoped on-demand test)
- Any deadline (launch, audit, customer security review, or incident follow-up)
For security and privacy, please do not include passwords, private keys, or sensitive customer data in the first message. We will ask for specifics after routing and scoping.
Send us a message
If you are an existing customer and something looks wrong in a scan result, include the affected endpoint and what you expected to see. If you are requesting a new advanced testing scope, include the target type and the reason for testing (launch readiness, post-change validation, investigation, or compliance evidence) so we can scope the right workflow quickly.
Who should contact us
- Small businesses that need recurring external exposure visibility without enterprise overhead
- Managed service providers evaluating multi-client monitoring and rollout sequencing
- Teams comparing Free, Basic, and Premium coverage for critical endpoints
- Organizations preparing for audits, customer security reviews, or procurement questionnaires
- Operators who need deeper on-demand testing for a specific target or high-risk change window
30 N Gould St # 31124
Sheridan, WY, 82801
Response time and support expectations
General inquiries: typically same business day, often within a few hours.
Sales and qualification requests: usually prioritized during business hours for fastest onboarding decisions.
Technical support requests: triaged by severity and business impact.
Urgent security concerns: include clear impact details in your message so we can route quickly.
What to include for faster routing
- Whether you are contacting as a business, MSP, or partner
- Your primary goal (monitoring setup, pricing, compliance, or advanced testing)
- Approximate number of endpoints and expected rollout timing
- Any deadline (audit, customer review, launch, migration, or incident follow-up)
- Whether you need human guidance before selecting a plan
What working with PortWarden typically looks like
Most teams can move from first contact to active monitoring quickly. If your environment is larger or has stricter requirements, we align scope and sequencing before go-live.
1) Qualification
We confirm business fit, scope type, endpoint count, and whether recurring monitoring alone is enough or deeper testing is needed.
2) Plan and scope
We map requirements to Free, Basic, Premium, or on-demand advanced testing, then define initial rollout order for key assets.
3) Setup and verification
You add assets, complete ownership verification, and start scheduled scans so baseline exposure is documented and visible quickly.
4) Operate and improve
You review changes, prioritize findings, remediate, and retest. If a case needs deeper analysis, we help route it to the right workflow.