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Talk to PortWarden about monitoring, onboarding, support, and advanced testing

Questions before you start? We can help you pick the right path.

You can sign up and start monitoring immediately. Many teams still want a short conversation first: MSPs, orgs with compliance needs, phased onboarding plans, or buyers choosing between recurring monitoring and one-off advanced testing.

Include useful context in the first message. Specific requests get faster recommendations, pricing guidance, and onboarding plans.

What helps us answer faster

A short, specific message usually beats a long story. Include:

  • The asset type (domain, IP, or web application) and whether it is customer-facing
  • What changed recently (deployment, DNS, firewall rules, vendor work, or a migration)
  • What outcome you want (monitoring setup, pricing guidance, compliance help, or a scoped on-demand test)
  • Any deadline (launch, audit, customer security review, or incident follow-up)

Do not include passwords, private keys, or sensitive customer data in the first message. We will ask for specifics after routing.

Send us a message

Existing customers: if a scan result looks wrong, include the affected endpoint and what you expected. For new advanced testing scope, include the target type and why you are testing (launch readiness, post-change validation, investigation, or compliance evidence).

Good reasons to contact us

  • Small businesses that need recurring external visibility without an enterprise platform
  • MSPs evaluating multi-client monitoring, white-label, and rollout
  • Teams comparing Free, Basic, and Premium coverage for critical endpoints
  • Organizations preparing for audits, customer security reviews, or procurement questionnaires
  • Operators who need deeper on-demand testing for a specific target or high-risk change window
Office Location
Port Warden Inc
30 N Gould St # 31124
Sheridan, WY, 82801
Best use of this form
MSP onboarding, compliance questions, advanced testing requests, and anything that needs a human before you commit.

Response times

General inquiries: usually same business day, often within a few hours.

Sales and qualification: prioritized during business hours for faster onboarding decisions.

Technical support: triaged by severity and business impact.

Urgent security concerns: include clear impact details so we can route quickly.

What to include for faster routing

  • Whether you are contacting as a business, MSP, or partner
  • Your primary goal (monitoring setup, pricing, compliance, or advanced testing)
  • Approximate number of endpoints and expected rollout timing
  • Any deadline (audit, customer review, launch, migration, or incident follow-up)
  • Whether you need human guidance before selecting a plan
Onboarding overview

What working with PortWarden usually looks like

Most teams move from first contact to active monitoring quickly. Larger or stricter environments get scope and sequencing sorted before go-live.

1) Qualification

We confirm fit, scope type, endpoint count, and whether recurring monitoring is enough or deeper testing is needed.

2) Plan and scope

We map requirements to Free, Basic, Premium, or on-demand advanced testing, then set initial rollout order for key assets.

3) Setup and verification

You add assets, complete ownership verification, and start scheduled scans so the baseline is documented quickly.

4) Operate and improve

You review changes, prioritize findings, remediate, and retest. If a case needs deeper analysis, we route it to the right workflow.